Return & Refund Policy

MEEPAY operates an online service aggregation platform that connects customer service inquiries with verified service providers. The company acts as an intermediary responsible for communication, coordination, and service delivery between customers and service providers. This policy outlines the terms governing Subscription & Payment, Service Coordination, Cancellation Policy, and Return & Refund eligibility.

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1. Nature of Services

• We provide online business listing, promotional visibility, and lead generation services.
• We do not guarantee a specific number of leads, inquiries, or conversions.
• Results may vary depending on market demand and user engagement.

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2. Service Delivery & Activation Timeline

• Service coordination or provider assignment typically begins within 1–3 business days after successful payment or inquiry confirmation.
• Activation may be delayed if required documents are incomplete.
• Subscription validity starts from the date of activation.

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3. Subscription & Payment Validity

• All plans are governed by our Terms & Conditions.
• Plans remain active for the selected duration (monthly, quarterly, yearly).
• Failure to complete payment may result in suspension.

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4. Return & Refund Eligibility

• Return Policy: Since our services are delivered digitally and involve service coordination and platform access, physical returns are not applicable. Once a service request or subscription is activated, it cannot be returned.
• Before Activation: Refund requests may be considered if the service has not yet been activated or coordinated.
• After Activation: Once live, services are generally non-refundable.
• Refund decisions follow our Cancellation Policy.

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5. Non-Refundable Situations

• Dissatisfaction due to business performance or lead volume.
• Inactive usage after activation.
• Violation of policies mentioned in our Terms & Conditions.
• Completed subscription duration.

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6. Refund Processing Timeline

• Email: [email protected]
• Include payment reference details.
• Clearly explain the reason for the request.

Refund requests are reviewed within 3 business days. Approved refunds are processed within 7–10 business days via the original payment method.

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7. General Disclaimer

The company operates as an intermediary platform that connects customer service inquiries with verified service providers and manages communication and coordination between them. The company is not responsible for the quality, performance, or outcomes of services delivered by independent service providers. Please review our Privacy Policy for information on data handling.

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Contact Information

• Email: [email protected]